Once a day our systems extract from the global Apache log file access.log all records related to your subdomain access and store them in the /logs folder on your hosting space.

As time passes the system iterates through all your log files and creates archived monthly and yearly reports with subdomain names and data stamps.

Please note that the system never deletes your log files.

You can use your favorite FTP client to download these well structured and small logs for local analysis with appropriate software in case you find the on-server installed Webalizer and AwStats insufficient.

Each FTP login to your hosting account is logged by the system and once a day your monthly log file from directory /logs is updated with records from the past 24 hours.

In the end of the month this file is archived as ftp-log.log-month-year.gz.

You have full access to these log files and they are never deleted.

On our support site http://www.suresupport.com/ you can always check the status of your server.

Just fill in your domain name, click the button and you will immediately see the actual status on the server that hosts your account.

But even this is not necessary – we make sure that we show a notice at the top of the main page with a brief description of the specific problem at the moment in case of an accident with a server.

On our support page you can find information about upcoming events with our servers.

For example: scheduled software update, data center maintenance, etc.

These routine activities ensure that the systems we work with are up-to-date and in stable operational condition.

Our automated monitoring system allows us to monitor and control all servers and their condition in real-time. The SNMP monitoring takes place simultaneously from several locations around the world.

This way we can discover any connectivity problems and solve them as fast as possible. In addition, data from each server on the exported services (Web, MySQL, FTP, mail, etc.) is collected and sent every minute to the monitoring system.

When the default values are exceeded, our 24/7 Support Team is alerted by an alarm notification of a possible problem with the particular server.

Then our team investigates such incidents and ensures that everything is working properly again. Thanks to the design of our surveillance system we are able to detect all possible problems early and take immediate action.

The state of each server is collected once per minute and the data is stored in a log file.

This allows us to monitor the server status and analyze its condition as well as investigate all sides of the eventual problem.

Our clients have the ability to perform their own backup manually any time in the day, 24/7.

This procedure is allowed once a day.

The backup of all files, mailboxes and MySQL databases can be performed through the Control Panel.

This is especially useful before any major site contents or used software upgrade, because in case of an unsuccessful update, you can revert back all changes from the backup.

Of course, you can restore files, e-mail messages or MySQL databases from our system backup as well.

As all hardware devices fail sooner or later, this could happen to some of our servers.

But this doesn’t mean that your web site will be unavailable for a long time.

On the contrary! Each server rack (several servers located nearby) has one backup server which is responsible to take over the duties of the servers in the rack in case some of them fail.

Then our system engineers will copy the latest backup from a separate RAID6 server, which contains backup of your data from the last 7 days.

In no time your site will be operating again thanks to our 24/7 system monitoring and fast reacting system engineers.

All hard drives of our servers are organized in the so called RAID6 (Redundant array of independent disks) array.

This means that if two hard drives fail at the same time (which is highly unlikely), your information would still be intact.

You and your customers won’t notice the difference. In the meanwhile those two hard drives will be changed by our system administrators and the whole array will reconstruct dynamically by itself.

Once this process is completed, up to two drives are allowed to fail again without threatening your data.

This configuration ensures the highest possible data loss protection.

The highly qualified auditor FR2 of Frankfurt Nord and Equinix (FR2 Frankfurt North IBX Center) guarantees 99.999% availability of the power supply, proven by the ISO9001.2000 certificate.

Each of our hosting packages allows password protection of individual directories of your web site from unwanted access from a web browser.

Users won’t be able to access these directories without a username and password.

The password protection can be turned on very easily from the online Control Panel.

You should select the directory you want to protect and enter two fields – username and password.

Of course, you can always add new users or delete existing ones.

With the already installed phpMyAdmin on our servers you can manage fast and easily your MySQL databases.

Regardless of your desire to import or export information, create, delete or modify tables or perform various operations with your database, you can manage your information directly through the web browser.

SSI (Server Side Includes) is an easy to use script language presenting a good alternative for programs and scripts to add dynamic content to certain documents from one page to another as well as execute CGI scripts.

All SSI commands are executed on the remote server right before the content is sent to the client machine.

Our servers allow you to configure SSI to work with all file types you want.

For your convenience we have prepared online SSI documentation with the most important commands you need to know.

TCL (tool command language) is a dynamic, very powerful, free and open source script language.

Wide spectrum of applications can be developed by using TCL.

It is an interpreted language saving you a lot of development time for application compilation and linking.

Ruby is a dynamic, object oriented, free and open source language allowing you to divide your program into standalone modules.

Ruby is an interpreted language saving you a lot of development time for application compilation and linking.

Ruby’s syntax is very easy for code reading and writing, which greatly simplifies the whole development process and eliminates unnecessary development effort.

Our servers allow you to create Ruby on Rails projects very fast and easily. We have prepared online Ruby installation documentation for your convenience.

Our servers have a lot of ready to use modules which can be used as a basis for your Ruby application development.

On customer demand even more modules could be installed.

Python is an interactive, object-oriented programming language allowing you to split the application into several modules.

Python is an interpreted language, saving you a lot of development time for application compilation and linking.

Our servers have a lot of ready to use modules which can be used as a basis for your application development.

There are various available modules for system functions, sockets, APIs for GUI libraries, complex data types like dynamic arrays and dictionaries as well as many more. On customer demand even more modules could be installed.

Perl (Practical extraction and report language) is a script language suitable for creating CGI (Common Gateway Interface) programs executed on our servers.

With Perl you can create web based applications like web forums, galleries, order forms, etc.

Perl is well suited for text processing, because it has convenient features for this purpose.

Our servers have a lot of configured modules, so even the most demanding Perl applications execute flawlessly.

PHP (Hypertext Preprocessor) is a free and open source scripting programming language which enables you to create interactive web sites and server applications.

By integrating code fragments in plain HTML, you can create dynamic web pages quickly and efficiently.

Do you need a flexible MySQL database solution? Do you need the ability to work with various protocols? Q7host has the best solution for you – our servers are configured with a rich set of libraries (modules) for access to MySQL databases, MySQLi, FTP, IMAP, SOAP, CURL, DOM, XML, SimpleXML, GD, etc.

If you are a new client of Q7host and you have a web hosting account from another provider, but you want to transfer your data to our servers, our FTP Migrator is perfectly suited for you.

Instead of downloading and configuring a new FTP client on your computer to transfer your data to your computer and then to our servers, the FTP Migrator will save your time by transferring the data directly to your new account without your intervention.

You must specify only the domain or the IP address of the remote server, your user name and password for access as well as the local directory of your hosting account from Q7host and the FTP Migrator will download your data with a click of a button. If you have many files, you can opt in for e-mail notification once the download process has finished. It is so simple and easy to migrate to our services.

.ftpaccess is a plain text file used for configuration of the FTP server.

You can use several directives effectively controlling the behavior of the FTP server. For example you can enable/disable the FTP access only from trusted IP addresses or restrict access to some directories for certain user accounts.

Uploading, deletion and practically all operations can be controlled by modifying this file. For additional information about .ftpaccess usage, please refer to our online documentation.

FTP (File Transfer Protocol) is an Internet protocol for data transfers.

It allows you to manage the files and directories of your hosting – creation, deletion, uploading, downloading and modification of access rights of both files and directories.

Although we offer a web based file manager, you can always install, configure and use a local FTP client on your computer. Several popular FTP clients are FileZilla, WS_FTP, Core FTP, CuteFTP, Transmit for Mac ОS X, Fetch for Mac OS X, Cyberduck for Mac OS X, etc.

We provide detailed configuration instructions for each of them. For maximum security our servers support SSL/TLS secure connection between the FTP client and the server. This allows you to be certain that no one can steal or compromise your personal data.

Our servers are specially designed for our hosting environment.

Built with the most reliable server components, they are with 2x Quad-core Xeon processors, 8 GB RAM and RAID 6 disk arrays.

The hot-swappable HDDs, power supply units and cooling fans allow repairs/replacement of these components while the machine stays online.

This design brings the hardware reliability to the highest level.

We can host any domain name extension.

You just have to register your Web site name and set the DNS servers for it to the ones we will give you, or use your own DNS servers and set up a zone to point to our server's IP address.

Graylisting is part of the Spamdyke software. Before a particular e-mail is delivered into your mailbox, it has to be delivered from the sender’s server to ours first.

When the remote server tries to accomplish this, our server rejects the message, but writes into an internal table the address of the remote server.

If the remote e-mail server is a legitimate one and is configured correctly, it will try to deliver the message again.

Then our server will accept the message.

Graylisting exploits a known spammer weakness – after the first failure they often don’t try to send the e-mail again.

Spamdyke is a software against spam working on SMTP-level, e.g. before all other filters like SpamAssassin.

Spammers often send e-mail messages from computers whose IP addresses don’t have a reverse DNS (rDNS) record.

Spamdyke makes sure that the computer which sends the e-mail has rDNS and if this isn’t the case, the e-mail sending process is terminated without reaching further anti-spam software.

Spamdyke can be turned on or off for all mailboxes.

SpamAssassin is a powerful anti-spam filter.

By analyzing each incoming message and evaluating it against a set of predefined rules created by us, the probability of each e-mail being spam is evaluated in a scale from 1 to 10.

You can define a threshold from 1 to 10 and if a message exceeds your settings, it is treated as spam and is routed into your spam mailbox folder.

SpamAssassin supports whitelists and blacklists with e-mail addresses

In case you have your own e-mail server and you want to use it for your e-mail management, the configuration is as simple as checking a few options in our DNS Manager.

For reliability reasons in case your e-mail server goes offline, you may choose to configure our e-mail server as backup.

This way you are protected from network problems, power outages or hacker attacks on your own e-mail server.

When our backup server receives an e-mail, it will try to send it to your own (primary) e-mail server until it succeeds.

Please note that using this feature prevents you from creating mailboxes on our server and you will have to handle this task on your own e-mail server.

By using the Autorespond function you can define a standard answer to any incoming e-mail.

This feature is useful when you are on a vacation – instead of continuously checking your mailbox, the Autoresponder informs your clients that their questions will be answered when you are back to work.

By using e-mail redirection you can redirect each incoming message to another e-mail address, even to more than one. You specify if a copy of each redirected e-mail is left on the server.

For example e-mail redirection may come in handy when you want your company to have one primary mailbox used by your business partners.

Each partner can have a separate mailbox, but each e-mail is redirected to the primary mailbox, leaving a copy in the partner’s mailbox.

This allows you to have access to all received messages in the primary mailbox.

All e-mails inside cannot be deleted by mistake from a business partner as you are the only one with access to the primary mailbox.

Please take into account that the "Catch-all" mailbox cannot be redirected.

If a certain mailbox is assigned as a "Catch-all" mailbox, all messages designated to non-existing mailboxes in your domain, will be delivered to this mailbox.

If you have a mailbox This e-mail address is being protected from spambots. You need JavaScript enabled to view it and a business partner of yours sends an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it omitting "m" from the beginning, this e-mail won’t be lost if you have a "Catch-all" mailbox.

In the example given you may have set up the This e-mail address is being protected from spambots. You need JavaScript enabled to view it "Catch-all" mailbox which will receive the e-mail for This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

E-mail transmitted worms and viruses have recently become quite a problem not only for users around the world, but for Internet Service Providers as well. Here at Q7host we employ a simple but very powerful anti-virus solution.

When enabled, the anti-virus software will scan all incoming messages. In case viruses are found, the server will not deliver the infected messages to the user's mailbox.

The anti-virus software is disabled by default. It can be enabled from the Mail Manager in the online Control Panel.

SMTP (Simple Mail Transfer Protocol) is a protocol used for e-mail messages transportation between separate computers and/or servers.

It is used for sending e-mails from a standalone e-mail client, which connects to our servers and transfers the message.

Afterwards our servers are responsible for the fast and accurate final delivery to the destination e-mail address.

Our SMTP server is configured on port 25. Many ISPs block port 25 to prevent unwanted spam distribution, so we offer port 587 as an alternative one.

Both ports can be used for establishing TLS encrypted connection which prevents man-in-the-middle attacks.

IMAP (Internet Message Access Protocol) is a modern e-mail data communication protocol enabling standalone e-mail clients (like Microsoft Outlook, Mozilla Thunderbird, Мail for Маc, etc.) to process e-mails on a remote server.

Compared to POP3, IMAP allows performing all e-mail modifications directly on the server without downloading messages first.

Our IMAP servers are configured on port 143.

For maximum security, we support IMAPS (IMAP over SSL) on port 993, which renders man-in-the-middle attacks impossible.

POP3 (Post Office Protocol Version 3) is a data communication protocol enabling standalone e-mail clients (like Microsoft Outlook, Mozilla Thunderbird, Мail for Маc, etc.) to process e-mails on a remote server.

The client does not need to be permanently connected to the server – it needs to check for new e-mail messages once in a while and download them. Our POP3 servers are configured on ports 110 and 1100.

For maximum security, we support POP3S (POP3 over SSL). All client-server connections are encrypted using SSL (Secure Sockets Layer), which renders man-in-the-middle attacks impossible.

Our POP3S servers are configured on port 995. POP3 protocol is limited in direct comparison to IMAP, because it allows only listing, downloading and deletion of messages.

The address of your online Webmail is easy to remember - just add "/webmail" after your domain name, such as http://www.example.com/webmail. Enter your e-mail account username and password, and you are ready to go!

Each of our hosting plans includes unlimited number of mailboxes.

This allows you to create an e-mail account for each member of your family, coworkers, friends or business partners.

Each mailbox is protected by a user name and password and allows remote access through Webmail or dedicated e-mail clients like Microsoft Outlook, Mozilla Thunderbird, Мail for Маc, etc.

Our online documentation contains detailed configuration instructions.

Although e-mail based communication is not so efficient compared to our dedicated online ticketing system, we offer free 24/7 e-mail support as well.

Your inquiry is assigned to an operator immediately upon arrival day or night and a detailed and comprehensive answer is always guaranteed.

Our online ticketing system at http://www.suresupport.com offers extremely fast and free support 24/7.

Once you register a support account, you can associate any existing hosting account(s) with it. To initiate a support inquiry, you must log into the system, choose the relevant hosting account and send your question.

Regardless when you issue a ticket, our operator will answer as quickly as possible and you will be informed about its status.

You have an overview of all your previous inquiries, ordered by their status and easily searchable.

Our ticketing system is so effective that it has convinced tens of thousands of our clients on the high quality of technical support we offer.

A good service provider can be distinguished by the quality of its services. Our highly qualified Q7host Support Team is available 24 hours, 7 days a week and can help you quickly and efficiently with any technical questions, difficulties or problems.

We guarantee that by using our online ticking system at SureSupport.com, you will receive an answer in less than 1 hour.

Usually the answer will be ready within 5 to 10 minutes.

This service is free of charge.

With the File Manager you can control directly through your web browser many operations related to your site’s directories and files. To accomplish this, you don’t need additional software like an FTP client, because the File Manager offers an extensive list of features:
- Creation of new files and directories
- Uploading and downloading of files
- Renaming existing files and directories
- Modifying file and directory access permissions
- Extraction of archives with extensions .zip, .tar, .gz, .tar.gz, etc.

You can use the newly developed application to build web sites in no time. You do not need to be an experienced developer or a skilled designer to create a full-featured site. All you have to do is follow the 5 steps at the site creation wizard. At the end you will end up with a fully functional web site. We also provide a number of free templates which range from templates suitable for purely personal sites to styles with sophisticated corporate feel.

We developed the Site Builder application as a value added service for our existing customers. The application allows you to edit your page layout, text, and pictures. You can also create and manage tables directly at your pages. You can insert different widgets, such as feedback forms and galleries, making your web site more dynamic.

You are entitled to a free .eu domain name registration with each hosting purchase with us. When you order your hosting account with a .eu domain name, we will register it for you at no extra cost.

It is easy to remember how to access your online Control Panel - just add "/cp" after your domain name, such as http://www.example.com/cp.

With FTP sub-accounts you can allow other people to manage certain areas of your site without providing them with your account login information.
With our Universal plan you can have up to 30 FTP sub-accounts. If you need more, consider our Business hosting plan, where 150 FTP sub-accounts are available.

When you have a domain parked on your account it will act the same way as your primary domain. It will show the same site and any e-mail sent to the parked domain will be delivered to the mailboxes you already have for the primary domain.
So for example if you have example.com, example.net and example.org, and need all of them to open your Web site, domain parking may be the right solution for you.
With our Universal plan you can have up to ten additional domains parked at your primary domain. If you need to have more parked domains, consider our Business plan, where 50 domain parking slots are available.

We offer MySQL support with all our packages. Twenty MySQL databases are included with our Universal plan, and 100 with our Business plan.

You can manage your MySQL databases through the online phpMyAdmin Database Manager, found in the Control Panel.

You can also enable remote access for your MySQL users through the Control Panel.

Subdomains are individual Web addresses built upon a pre-existing domain name, e.g. sub.example.com. For example, if you wish to have a separate web site for your sales department, you could create a subdomain called sales.example.com.

This way the URL of your sales web site will look more professional and thus add to the total competence of your web presence.

With Q7host you can have as many subdomains as you need.

We offer up to 30 subdomains as part of our Universal hosting plan and 150 for our Business plan.

If you need more, there is a small one-time fee of €5 per additional subdomain for the Universal plan or €3 for the Business plan.

Our Universal plan comes with 100 GB (gigabytes) monthly traffic free-of-charge. Sites that go over their bandwidth limit are charged €5 per each additionally generated GB. If you need more bandwidth, consider our Business plan: its 500 GB/mo. traffic allowance should meet the requirements of almost any site.
The charge for additional bandwidth with the Business plan is only 1,00€ per each additionally generated GB.